Return Policy

We want you to be completely satisfied with your purchase on our online store. If you are not satisfied with your order, we offer a flexible return policy to ensure your shopping experience is enjoyable and hassle-free. Please review the following guidelines for returning products:

Eligibility for Returns
We accept returns for products that meet the following criteria:

  • The product is in its original condition, unused, and undamaged.
  • The product is returned within 14 days from the date of delivery.
  • The product was not listed as a final sale or non-returnable item.

Return Process
To initiate a return, please follow these steps:

  • Contact our customer support team within 14 days of receiving your order and provide your order details.
  • Our customer support team will provide you with a return authorization and instructions on how to proceed.
  • Pack the product securely in its original packaging, including any accessories or documentation that came with it.
  • Ship the product back to us using a trackable shipping method.
  • Once we receive and inspect the returned product, we will process your refund or exchange, as per your preference.

Refund Options
We offer the following refund options for eligible returns:

  • Refund to the original payment method: The refund amount will be credited back to the same payment method used for the purchase.
  • Store credit: If you prefer, we can issue a store credit for the refund amount, which can be used towards future purchases on our website.

Non-Refundable Items
Certain items are non-refundable and cannot be returned. These include:

  • Final sale items or items marked as non-returnable.
  • Personalized or customized products.
  • Perishable goods.
  • Items that are damaged or altered by the customer.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.

Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the situation.

Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at admin@ecomnez.com. We are here to help and ensure your satisfaction.

Note: This return policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.